Return & Exchange Policy

🔁 Return & Exchange Policy

At A R Sana Perfume, customer satisfaction is our top priority. Please read the following policy carefully regarding returns and exchanges.

1. Eligibility for Return / Exchange

• Only unopened, unused, and sealed products are eligible for return or exchange.
  
  

• Due to hygiene and safety reasons, opened or used perfumes cannot be returned or exchanged.
  
  

2. Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
  
  

• An unboxing video or clear photos must be provided as proof.
  
  

3. Exchange Process

• Exchanges are subject to product availability.
  
  

• If the same product is unavailable, an alternative product of equal value will be offered.
  
  

4. Refund Policy

• Refunds are applicable only for eligible returns.
  
  

• Approved refunds will be processed within 5–7 business days to the original mode of payment.
  
  

• Shipping charges are non-refundable.
  
  

5. Non-Returnable Items

• Opened or used perfumes
  
  

• Products purchased during offers, discounts, or clearance sales
  
  

6. How to Request a Return / Exchange

Please contact us with your Order ID, issue details, and supporting images/videos:

• 📧 Email: support@arsanaperfumes.in
  
  

• 📞 Phone / WhatsApp: +91-XXXXXXXXXX
  
  

7. Policy Changes

A R Sana Perfume reserves the right to modify or update this policy at any time without prior notice.

Thank you for choosing A R Sana Perfume.
Luxury in Every Drop.